Terms & Conditions
Welcome to Vietnam Charm Travel site (hereinafter called "Site"). We are Vietnam Charm Travel & Trading JSC., and we look forward to the opportunity to act as your booking agent for the purpose of providing the most convenient way of planning your Vietnam and Indochina vacations with extensive travel-related information and tools. Please review the following basic terms and conditions (the “Agreement”) that govern your use of and purchase of products and services from our Site. The terms "we", "us" and "our" refer to Vietnam Charm Travel & Trading JSC. The term "you" refers to the customer visiting our website, booking a reservation through us or otherwise using our services. By using this website, you are obliged to the following rules and regulations.
If you reside any country, these terms are an agreement between you and Vietnam Charm Travel. Under this agreement goods and/or services will be delivered via Vietnam Charm Travel, depending on the type of payment method used for the purchase of the goods and/or services.
I. OUR AGREEMENT WITH YOU
1. Products and Suppliers
We sell a variety of travel related products from different suppliers and service providers ("Suppliers"). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at www.vietnamcharmtravel.com.
Vietnam Charm Travel is acting as intermediary or a "Booking Agent" for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services.
All airlines tickets are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums by Vietnam Charm Travel to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these terms and conditions hereby consent you to any post-purchase price increases and authorize Vietnam Charm Travel to charge my credit card for such additional amounts.
2. Deposits and Payment
Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier.
A deposit which is equal to 30% of the total tour cost is required at the time of booking. The full or final payment is required 7 days before departure for your Tour to Vietnam, Laos, Cambodia, Thailand or Myanmar. If final payments are not received on time, Vietnam Charm Travel may cancel the reservation and invoke the cancellation fee.
Should the tour booked within 45 days to departure, full payment is required.
Except as otherwise agreed by Vietnam Charm Travel & Trading JSC, Client’s payment shall be made by Western Union, Bank Transfer, Telegraphic Transfer, Credit Card and In Cash in the country. A processing charge of 3% for VISA and MASTER will be added to the total amount due when using a Credit Card. Any charges levied by the sending institution related to other methods of payments must be paid by the Client/ Agent and may include the correspondent bank’s fees as well.
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentations are at the sole responsibility of the clients. Your travel advisor may assist you in applying for the necessary travel documentations upon request. Vietnam Charm Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
4. Cancellations and Changes
All cancellations must be made in writing and acknowledged by Vietnam Charm Travel. A 10% handling fee will be charged for any cancellations made 30 days or more prior to your arrival unless there are any charges or prepayments due according to the policies of hotels, airlines, cruises and other contractors of Vietnam Charm Travel.
* Cancellation Policy
♦ More than 60 days before departure: no cancellation charge
♦ More than 30 days before departure: 10% of total tour price
♦ Between 30 and 21 days before departure: 25% of total tour price
♦ Between 20 and 8 days before departure: 50% of total tour price
♦ Between 7 days and 5 days hours before departure: 75% of total tour price
♦ Less than 5 days before departure: 100% of total tour price
5. Cancellation of Extra Services
For additional hotel nights and other extra services booked in connection with tour programs, cancellations will be charged as follows:
♦ More than 30 days prior to the service will be refunded in full
♦ 15 – 30 days in advance: 50% of the price;
♦ Less than 15 days in advance: 100% of the price. (Unless we can negotiate otherwise with the hotel)
6. Claims and Refunds of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.
For claims to be considered, they must be received in writing within 14 days of the termination of the program and be accompanied by supporting documentation.
Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Vietnam Charm Travel will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while traveling should be made in writing within 30 days of the termination of the program.
7. Children policy
♦ A group with 2 adults and 1 child: the child under 5 years old is FOC, sharing bed with parents.
♦ A group with 2 adults &children: One child under 4 years old is FOC, the other children under 4 years old are charged at 75% based on adult rate, sharing bed with parents.
♦ Children from 4 to under 7 years old are charged at 75% based on adult rate, sharing bed with parents.
♦ Children from 7 years old are charged at 100% based on adult rates, sharing bed with parents.
♦ An extra bed is fully charged as an adult.
You can contact Vietnam Charm Travel via the web form on www.vietnamcharmtravel.com, email, fax, or phone. If for any reason, you fail to receive any reply from Vietnam Charm Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Vietnam Charm Travel customer service center at email@example.com or mobile phone at (84) 983730882 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
10. Service voucher
Voucher will be issued by Vietnam Charm Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.
II. YOUR AGREEMENT WITH US
1. Your Acceptance of these Terms and Conditions
By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including Parts 1-3 of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
2. If You Change Your Booking
Where a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges. Please contact your original booking agent to enquire about changes or review the ‘Contact us’ section of www.vietnamcharmtravel.com for details of how to request changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.
Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.
Flights must be taken in the sequence they appear on your ticket or eticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
3. If You Cancel Your Booking
If you cancel your arrangements, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation. We need to receive from you your original voucher before any applicable refund can be considered. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable.
Refunds will only be paid to you once we have received the funds back from the Supplier(s). Generally flight tickets cannot be refunded if they are partially used. We are not responsible for a Supplier’s failure to pay a refund.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
4. Important Notice Regarding Airline Reservations
If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you – do not leave the counter. Check your ticket. If the status box shows "OK" for the flight in question, the airline policies typically require them to accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary ask to speak to a supervisor.
5. If You Have A Complaint
If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us in the Vietnam, either through the office where you made your arrangements, or through www.vietnamcharmtravel.com. If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.
6. Travel Documents and Destinations
It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.
Prior to booking international travel, we recommend that you review any Vietnam Government’s prohibitions, warnings and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk.
You further agree that in connection with your activities, you will not permit the use of our services or website by anyone that resides or is staying in a country for which such use is prohibited under Vietnam regulations.
8. Passport, Visa and Immigration Requirements
It is your responsibility to fullfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
You are also required to carry a valid International Student I.D., and International Youth I.D. or an International Teacher I.D. card if you are traveling on a special student/youth/teacher ticket. It is your responsibility to verify this with our travel expert who is assisting you.
Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We may be able to arrange travel insurance to be provided to you, furnish you a quote, and answer any queries you may have regarding the insurance.
11. Use of our Services and Website
You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.
Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any "robot", "spider" or other automated or manual device or program, (b) deep link to any portion of our website, or (c) "frame" or incorporate any portion of our website into any other website.
Our website may contain links to third party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, trojan horses or other destructive mechanisms The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.
You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.
III. ADDITIONAL TERMS
Unless otherwise noted, all materials, including but not limited to images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned or licensed by Vietnam Charm Travel. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Vietnam Charm Travel.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of products and services from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
2. User comments, feedback and other submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vietnam Charm Travel on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Vietnam Charm Travel's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Vietnam Charm Travel of all-worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Vietnam Charm Travel will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Vietnam Charm Travel is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree to use the Site for lawful purposes. You are prohibited from posting on or transmitting through exotravel.com, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable national, or international law.
We are not responsible for the content of any sites that may be linked to or from www.vietnamcharmtravel.com. These links are provided for your convenience only and you access them at your own risk. Any other website accessed from the Site are independent from Vietnam Charm Travel, and Vietnam Charm Travel has no control over the content of that other website.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT VIETNAM CHARM TRAVEL SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE
From time to time there may be information on www.vietnamcharmtravel.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
This Agreement is effective unless and until terminated by either you or Vietnam Charm Travel. You may terminate this Agreement at any time. Vietnam Charm Travel may also terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Vietnam Charm Travel 's sole discretion you fail to comply with any term or provision of this Agreement.
Note: Depending on destination, airlines, hotels and cruise operator cancellation policies, the above cancellation policy is subject to change.
6. Applicable law
By visiting the Site, you agree that the laws of Vietnam, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Vietnam Charm Travel or its affiliates.
7. Site policies, modification and severability
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