Vietnam Charm Travel respects your privacy. We have developed a privacy policy to keep you informed of what personally identifiable information ("PII") we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy. PII includes information that can be linked to a specific individual, such as name, address, phone number or email address. This privacy statement discloses the privacy practices for this site, www.vietnamcharmtravel.com
 
We will never give any information about you to others
To make travel arrangements and provide other services to you, we will collect personal information from you. Our site uses forms in which you give us contact information (like your name, address, and email address) so you can book travel services, request information and support. We use your customer information only when it will be important for us to contact you regarding our web site, new Vietnam Charm Travel services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your communication preferences.
 
This site also contains links to other sites. Vietnam Charm Travel is not responsible for the privacy practices or the content of such Web sites. For more information on this subject, please see our terms and conditions.
 
Our site uses cookies to gather information on online traffic. We use this information from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our site. We also gather broad demographic information from this data to help us improve our site and make your browsing experience more enjoyable. This is not linked to any personally identifiable information.
 
Note about phishing scams
Please send us any scam/phishing emails you have received by reporting them here info@vietnamcharmtravel.com.
 
If you have received an email that you believe to be a phishing scam please remember that it is very common for these scams to be redistributed at a later date with only slightly different content, such as a different subject or return address, or with the fake webpage(s) hosted on a different webserver.
 
We aim to report every variant of the scams we receive, so even if it appears that a scam you receive has already been reported, please submit it to us anyway. 
 
How we use the information we collect and with whom it is shared
When you make travel arrangements with Vietnam Charm Travel and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), fulfill any customer service requests, and provide promotional or trip related information via email or direct mail. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include, but are not limited to, appropriate airlines and other travel suppliers, credit card merchant services, airline reservation systems, and other global distribution systems.
 
These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Although Vietnam Charm Travel attempts to select travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on statravel.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
 
In addition to processing, confirming and fulfilling the travel or other services you request, Vietnam Charm Travel may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use PII to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities from Vietnam Charm Travel or its marketing partners.
 
Although no PII is collected, we monitor users’ navigation of our Web site in order to better understand and serve our customers. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their Web sites.
 
When you are on the Web site and are asked for PII, you are sharing that information with Vietnam Charm Travel and it will not be shared with third parties, except as set forth elsewhere in this privacy policy.
 
We may collaborate with other companies to offer you additional Products or Services, for example, through sweepstakes, raffles, and promotions. We will share PII that is necessary for these other companies to provide the Products or Services that you have requested. This policy will not cover the use of your PII by these other companies. We encourage you to read a company's privacy policy before requesting any of its products or services.
 
Vietnam Charm Travel may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.
 
Security of Your Personal Information
We recognize the importance of security for all PII associated with our customers and use reasonable measures consistent with industry practices to protect PII under our control. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.
 
Other Information You Should Know
This Privacy Policy was revised and posted on www.vietnamcharmtravel.com on 30 Apr, 2015. Vietnam Charm Travel may, in its sole discretion, revise this privacy policy at any time and all such revisions shall be effective when posted, so be sure to check back periodically. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us.. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account and/or by placing a prominent notice on our site. Use of the Website after such changes are posted, or as otherwise set forth in our email to you on this subject, shall constitute acceptance of such changes.
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Sercurity
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
 
Changing your communication prefferences
As a customer of Vietnam Charm Travel, you may alter your customer information or opt-out of receiving communications from us at any time.
 
You have the following options to change and modify your customer information:
• You may send an email to info@vietnamcharmtravel.com
• You may click on the unsubscribe link featured at the bottom of the emailing we send you
 
Sending mails
We use emails to communicate with you, to send information that you have requested. We also provide email links, as on our contact us page, to allow you to contact us directly. We strive to promptly reply to your messages.
 
The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will never be shared with third parties.
 
Only if we have to
As stated previously in this policy, we will never give out your information. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.
 
Changes in our practices
If we change our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 30 days prior to their implementation.
 
Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and country of residence), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
 
Contacting the website
If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, you can contact: info@vietnamcharmtravel.com
 
You can also reach us by post mail at:
Vietnam Charm Travel
15 Hang Can Str, Hoan Kiem Dist,
Hanoi, Vietnam
Tel: +84-4 39231508
Hotline: +84 983 730 882

Business info

  • Vietnam Charm Travel

  • 15 Hang Can Str, Hoan Kiem Dist, Hanoi, Vietnam
  • info@vietnamcharmtravel.com
  • www.vietnamcharmtravel.com
  • +84 4 3923 1508
  • +84 983 730 8821